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Terms & Conditions

Terms and Conditions

1.  Acceptance of Our Terms

Welcome to our website. This website is owned and operated by Eastern Fortune Limited (a private limited company registered in England. Company number: 09216199, VAT Number: 201061090, hereinafter referred to as "we," "us" or "our").   By accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website. You are permitted to use this website solely on the basis of these Terms and Conditions.

Please read these Terms and Conditions carefully. We may, at our discretion, to update and/or revise these Terms and Conditions without notice. Please check periodically for change.

To the extent permitted by applicable laws, we hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website or the goods and services contained thereon including direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to us. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. However, your statutory rights as a consumer are not affected.

Notwithstanding the general disclaimer above, we do not represent or warrant the accuracy or reliability of any of the information or content about any goods or services contained on, distributed through, or linked, downloaded or accessed from this website. Product images are for illustration only and is provided by us in good faith. Due to packaging redesign and improvements those may not reflect exactly the pack you receive. So far as the applicable law permits, we do not accept responsibility or give any warranty for the accuracy of such information.   

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no control over and will not accept responsibility, or liability, for any material or service contained on such linked websites.

2. Contract creation 

You will be guided through the process of placing an order by a series of simple instructions on this website. You place the order by pressing the "Confirm Order" button at the end of the checkout process. We will send to you an order acknowledgement email detailing the products you have ordered. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below.

Non-acceptance of an order by us may be a result of one of the following:

• The product you ordered is not available from stock.
• We are unable to obtain authorisation for your payment.
• A price or product description error is identified. 

Notwithstanding the above, we reserve the right to cancel or refuse any order. We may also limit the number of units of bulky/heavy products per customer order.

3. Privacy Statement

When you shop on this website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card, or other payment information, and a password. We may collect this information even if you do not register with us. We may also use your information for purposes including dealing with enquiries, tailoring our services to your requirements and preferences, and to provide you with information about us and our goods which we think may interest you.

If you register with us and sign up to our newsletters, we may contact you for the above purposes by mail, telephone or e-mail. To unsubscribe, please contact us or click ‘unsubscribe’ on any emails you have received from us.

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access. We may disclose your personal information to others only where we are required to do so by the courts or to comply with other legal, statutory and/or regulatory obligations; to prevent and/or to detect crime; and for credit reference purposes. 

4. Pricing and Payment

The prices shown on this website are inclusive of any VAT payable and exclusive of delivery charges. During checkout, you will be instructed to authorise payment via Paypal. 

One point will be rewarded for each £1 spent at our website. You will receive discounts and other benefits by redeeming points rewarded. Points cannot be earned on any element of a transaction which is paid for by redeeming points. We are entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given.

5. Delivery

Once we have received your order, we aim to process and dispatch it within 3 working days. If we have any trouble with fulfilling your order we will contact you to confirm if you would like to order any substitutions or otherwise. Please note that to avoid delay in dispatching your order, we may make sensible substitutions for you if we are unable to contact you within reasonable time but you are entitled to refuse and return the substituted items (subject to our Cancellation and Returns policy set forth below). Once dispatched, your goods should arrive within the timeframe of your selected delivery option. Please note, however, delivery times are given for guidance only and we are not responsible for delays caused by matters beyond our control.

Goods must be signed for at the delivery address, by you, or by your nominated representative who must be aged 18 or above (ID may be requested). Under no circumstances will goods be left unattended, or with anybody below the age of 18. 

The goods will be deemed to have been delivered in accordance with our obligations if they are delivered to the specified address or a security area and a receipt is signed by someone at the said address or security area. Delivery will also occur if you collect the goods from our carrier and sign for them. The said signatures will be conclusive evidence of delivery for the purpose of the contract. Please note that for security reasons, certain education establishments restrict the area on campus that multi-drop carriers are allowed to enter.

If, in the unfortunate situation no one is available to accept and sign for your delivery, please contact us at your earliest convenience to arrange an alternative delivery time. A re-delivery fee will be charged. If you have not contacted us to rearrange a failed delivery within 24 hours, the order will be cancelled and the cost of your order (excluding the cost of perishable items and the delivery charge) will be refunded to you.

Please refer to Delivery Information for our delivery charges and schedules. We use third party courier companies including UK Mail, Royal Mail, Parcelforce, DPD and My Hermes for shipping goods, and as such we are subject to their terms and conditions. 

6. Amendment, Cancellation and Returns

You may request an amendment to an order prior to dispatch by contacting us with your Order ID and your request. Your order will be placed on hold until any changes have been agreed. We reserve the right to cancel or refuse an amended order.

You are also entitled to cancel from the moment you place your order until 14 days from the day on which you receive the goods or services. Notice of such cancellation must be given in writing to us by email in which you should let us know the order ID and delivery date. We will issue a full refund within 14 days of getting the goods back. The refund will include the basic delivery cost of getting the goods to you in the first place (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). You will bear the cost of returning the goods to us.

Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalised, and perishable items such as fresh food, frozen & chilled food.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. We may make a deduction from the refund for loss in value of any goods returned, if the loss is the result of unnecessary handling by you. When you return the goods to us, please also let us have all the original packaging, tags, labels and any accessories.  

We reserve the right to cancel an order if we have not received payment.

In the unlikely event that you receive faulty goods, please contact us with details (including a digital photo by email if possible), as soon as possible and in any event within 7 days. We are happy to replace them with equivalent substitutions or issue a full refund to you. Please contact us for instructions on how to return the goods as in this case we will meet the cost of return postage, though only if this is arranged through our authorised carriers. Once we have the goods back, we will process with the refund or send replacements, as you prefer.

7. Intellectual Property

The copyright in this website rests with us. You are not permitted to use the Eastern Fortune mark and logo, or to copy or link to this website without the written permission of us. The intellectual property rights relating to individual products remain the property of those to whom such rights belong and you will have no rights to such intellectual property.

No part of this website may be reproduced in any material forms without the prior written permission of us. All requests for permission should be addressed to us by email.

8. Miscellaneous

These Terms and Conditions shall be concluded in the English language.  

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. 

The Contracts (Rights of Third Parties) Act 1999 does not apply to these Terms and Conditions. These Terms and Conditions do not confer or purport to confer on any third party any rights to enforce these Terms or Conditions or to enforce your rights hereunder.

If any of these Terms and Conditions are found to be unlawful, invalid or unenforceable by a court, the remainder of the Terms and Conditions will not be effected and will remain valid to the full extent allowed by the law.